Privacy Policy

Last updated: 17 October 2026

Welcome to Uskeliye ("we", "our", "us"). We operate the website uskeliye.com from Ahmedabad, Gujarat, India. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information we collect

• Contact details: your name, email address, phone number (including WhatsApp number).
• Order details: shipping and billing address, products ordered, order value and order history.
• Payment information: payments are processed by secure third-party payment gateways. We do not see or store your full card, UPI PIN or net banking credentials. We only receive confirmation of payment status.
• Device and browsing data: IP address, browser type, device type, pages viewed and time spent, collected through cookies and similar technologies.
• Communications: messages you send us by email, phone, WhatsApp or social media, and reviews or feedback you submit.

2. How we use your information

• To process, confirm, ship and deliver your orders, and to send order updates.
• To handle returns, refunds, replacements and customer support.
• To verify Cash on Delivery orders and prevent fraud or misuse.
• To improve our website, products and customer experience.
• To send you offers, new launches and self-care tips, only where you have agreed to receive them.
• To comply with legal, tax and accounting obligations.

3. Who we share your information with

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need to do their job:

• Our website platform (Shopify) and its payment partners.
• Courier and logistics partners who deliver your order.
• Communication tools used for email, SMS and WhatsApp updates.
• Analytics and advertising partners (for example Google and Meta) to understand website performance and show relevant ads.
• Government or law enforcement authorities, when required by law.

4. Cookies

We use cookies to keep your cart working, remember your preferences, understand how visitors use our site, and measure our advertising. You can control or delete cookies from your browser settings. Disabling cookies may affect some features such as the shopping cart and checkout.

5. Marketing messages

If you subscribe to our emails or agree to receive WhatsApp or SMS messages, we may send you promotions and updates. You can unsubscribe at any time using the unsubscribe link in our emails, by replying STOP, or by writing to us. Transactional messages about your order will still be sent.

6. How long we keep your data

We keep your information only for as long as needed to fulfil orders, provide support, meet legal and tax requirements, and resolve disputes. After that, it is deleted or anonymised.

7. Data security

We take reasonable technical and organisational steps to protect your information. Our website uses SSL encryption, and payments are handled by PCI-compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

Under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may ask us to:

• give you a summary of the personal data we hold about you;
• correct or update inaccurate information;
• delete your data, subject to legal record-keeping requirements;
• withdraw your consent to marketing communications.

To make a request, email us at uskeliye.com@gmail.com.

9. Children

Our website is meant for adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us their data, please contact us and we will delete it.

10. Third-party links

Our website may link to other websites (for example social media pages). We are not responsible for the privacy practices of those websites.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

12. Contact and grievance

For any privacy question or complaint, please contact:

Uskeliye
Ahmedabad, Gujarat - 380015, India
Email: uskeliye.com@gmail.com
Phone / WhatsApp: +91 78020 28185