Refund and Return Policy

Last updated: 17 October 2026

We want you to love what you order from Uskeliye. If something is not right, this policy explains how we will make it right.

1. When you can return or replace

You can request a replacement or refund within 7 days of delivery if:

• the product arrived damaged or broken;
• the product is defective or not working;
• you received the wrong product, size or variant; or
• an item or accessory is missing from your order.

Important: please record a clear, uncut unboxing video when you open the parcel. For damaged, wrong or missing items, we may ask for this video and photos of the product and the outer packaging, so that we can claim from the courier and resolve your issue quickly. Please report such issues within 48 hours of delivery.

2. Change of mind

If you simply changed your mind, you may request a return within 7 days of delivery, provided the product is sealed, unused and in its original packaging with all tags, accessories and invoices. Because our products are personal-care items, we cannot accept returns of products that have been opened or used, unless they are defective. For change-of-mind returns, the reverse shipping charges are paid by the customer.

3. What cannot be returned

• Products that have been used, washed or damaged after delivery.
• Products returned without original packaging or accessories.
• Damage caused by misuse, water exposure, wrong charger or not following the instructions.
• Products marked as non-returnable on the product page.

4. How to request a return

1. Email us at uskeliye.com@gmail.com or message us on WhatsApp at +91 78020 28185.
2. Share your order number, the reason, and photos or the unboxing video (where applicable).
3. Our team will review your request and reply within 2 business days.
4. If approved, we will arrange a pickup, or share return instructions. Please pack the product securely in its original packaging.

Please do not send products back without contacting us first, as we will not be able to track or process them.

5. Replacement or refund

For damaged, defective or wrong products, we will offer a replacement first. If a replacement is not available, we will refund you. Reverse shipping for these cases is arranged and paid by us.

6. Refund timelines and method

• Once the returned product reaches us and passes a quality check, your refund will be initiated within 2 business days.
• Prepaid orders: refunded to the original payment method. It usually takes 5 to 7 business days to reflect, depending on your bank or payment provider.
• Cash on Delivery orders: refunded by UPI or bank transfer. We will ask you for your UPI ID or bank details.
• Original shipping charges and any Cash on Delivery fee are non-refundable, except where the return is due to our error.

7. Cancellations

You can cancel an order before it is shipped by contacting us as soon as possible. A prepaid order cancelled before shipping is refunded in full within 5 to 7 business days. Once an order has been shipped, it cannot be cancelled, but you can refuse delivery or request a return as per this policy.

8. Orders refused or not accepted

If a Cash on Delivery order is refused at the door without a valid reason, or is returned to us because nobody was available, we may require prepaid payment for future orders.

9. Need help?

Email: uskeliye.com@gmail.com
Phone / WhatsApp: +91 78020 28185
Address: Uskeliye, Ahmedabad, Gujarat - 380015, India