Shipping Policy

Last updated: 17 October 2026

We want your Uskeliye order to reach you safely and on time. This policy explains how we ship.

1. Where we deliver

We currently deliver across India, to all pincodes serviced by our courier partners. You can check whether we deliver to your area at checkout. We do not ship internationally at this time.

2. Order processing time

Orders are usually packed and handed over to the courier within 1 to 2 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next business day. During sale periods, festivals or high demand, processing may take a little longer.

3. Delivery time

• Metro cities: usually 3 to 5 business days after dispatch.
• Other cities and towns: usually 4 to 7 business days after dispatch.
• Remote locations: may take up to 10 business days.

These are estimates and not guaranteed. Delays can happen due to weather, strikes, festivals, regional restrictions or courier issues beyond our control.

4. Shipping charges

• Free shipping on orders above Rs. 999.
• For orders below Rs. 999, shipping charges (if any) are calculated and shown at checkout before you pay.
• If Cash on Delivery is available for your pincode, any COD handling fee will also be shown at checkout.

5. Order tracking

Once your order is shipped, we will send you the tracking details by SMS, email or WhatsApp. You can use the tracking link to follow your parcel. If you do not receive tracking details within 3 business days of ordering, please contact us.

6. Cash on Delivery (COD)

COD is available on selected pincodes. Please keep the exact amount ready at the time of delivery. We may call or message you to confirm COD orders before shipping. Orders that cannot be confirmed may be cancelled.

7. Delivery attempts and wrong addresses

The courier will usually attempt delivery up to 3 times. Please make sure your address, pincode and phone number are correct and reachable. If the parcel is returned because of an incorrect address, an unreachable phone number or refusal to accept, we may charge the shipping cost to re-send it, or refund the amount after deducting the shipping charges (prepaid orders).

8. Damaged or tampered parcels

Please check the parcel before accepting it. If the outer packaging looks damaged or tampered with, please refuse the delivery or note it with the courier, and contact us immediately. Also record an unboxing video when opening the parcel, so we can help you quickly. See our Refund and Return Policy for details.

9. Contact us

Email: uskeliye.com@gmail.com
Phone / WhatsApp: +91 78020 28185
Address: Uskeliye, Ahmedabad, Gujarat - 380015, India